Satisfied customers are what make us the premier custom gift site. Your satisfaction is our top priority, and we will do our best to ensure that you love our custom-made product.
Lost Product Guarantee
If the custom-made product is lost by the courier shipping agent, we will send you a new one at absolutely no charge to you. Contact us 5-25 days after delivery approval for assistance regarding the lost product.
Product Damage
If your product arrives damaged, reach out to us within 28 days by contacting our customer support. We will print and ship a new product for you free of charge. Make sure to contact us as soon as possible, as we may not be able to reprint the product if the deadline is missed.
Digital File Refund Policy
Digital download files cannot be refunded once they have been sent to you, regardless of whether you return the physical product. The digital file is worth $30.
Non-Refundable Service
The "Fast track your order" service may not be refundable if it has been provided to you in accordance with our policy.
Shipping Costs
The "Expedited shipping" costs may not be refunded if the service has been provided to you in accordance with our policy.
What happens when your order was damaged when it arrived?
Please contact us at support@cosmic369design.com. We will send you a replacement as soon as possible.
